Increased Error Rates

Incident Report for QSR Enterprise

Resolved

This incident has been resolved.

Posted Oct 03, 2023 - 15:06 EDT

Identified

We have identified and implemented a fix for some components. We will continue to monitor these services.

Posted Oct 03, 2023 - 12:00 EDT

Investigating

We are currently experiencing increased error rates with our Enterprise Services affecting the components listed below. These services may be intermittently unavailable or experience decreased performance.

Our engineers are working to identify the root cause and a resolution as quickly as possible.

Posted Oct 03, 2023 - 11:20 EDT

This incident affected: ConnectSmart Platform (Portal Dashboards, Kitchen Speed of Service API, Kitchen Speed of Service Data Sync, SMS).