Resolved -
This incident has been resolved.
Jul 16, 09:28 EDT
Monitoring -
Mitigation efforts have been successful, and we are seeing recovery in kitchen orders reaching displays within acceptable thresholds. We will continue monitoring the situation closely to ensure services remain stable.
Jul 15, 19:48 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jul 15, 19:18 EDT
Update -
We have identified a possible cause for the Toast integration issue and have begun taking mitigation steps. We will continue to monitor the impact on kitchen orders and provide further updates as progress is made.
Jul 15, 19:17 EDT
Investigating -
We are currently investigating an issue with our Toast integration. During this time, customers may experience delays in orders reaching Kitchen displays. We are actively working to resolve this and will provide updates as they become available.
Jul 15, 19:06 EDT
Resolved -
This incident has been resolved.
Jul 13, 15:29 EDT
Investigating -
We are currently investigating an issue preventing customers from downloading software packages from the ControlCenter platform.
Our third-party secure file storage provider is experiencing technical difficulties, which is directly impacting download functionality. Our team is actively monitoring their status and working to mitigate the impact. We will provide another update as soon as more information becomes available.
Jul 10, 12:30 EDT
Resolved -
This incident has been resolved.
Jul 6, 17:11 EDT
Monitoring -
The Visit Notification service backlog has been successfully processed, and SMS notifications are delivering normally. We are continuing to monitor the situation closely to ensure system stability.
Jul 6, 14:08 EDT
Identified -
We are currently experiencing delays with our Visit Notification service, which is causing SMS notifications to be delayed or, in some cases, not delivered.
This backlog is specifically impacting the following message types:
* Reservation Arrival Confirmation messages * Off-premise Order Confirmation messages (sent from Host; Note: Kitchen 'Order Ready' SMS is unaffected) * Party Removed From Waitlist SMS notifications
Our team is actively investigating the root cause and working to clear the backlog. We appreciate your patience and will provide updates as they become available.
Jul 6, 12:29 EDT