QSR Automations Status Page
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 07, 2024 - 18:43 EDT
Identified - Tomorrow, June 7th, we will be adding an additional maintenance window from 4pm-4:30pm, ET to adjust settings and redeploy components of ToastConnect 2.0. We have been working directly with our partner, Toast, and through our discussions have determined that these changes should address the recently reported order delays. Although we do not anticipate any issues with the services during this time, there could be increased latency.
Thank you for your patience as we work through these updates.

Jun 06, 2024 - 15:09 EDT
Investigating - Our engineers are actively investigating an intermittent issue that could possibly cause delays in orders displaying on Kitchen screens. The issue currently seems limited to orders placed after 9 PM ET and resolves without intervention from Toast or QSR within the same business day

We appreciate your patience as we work to resolve this issue promptly. We will provide updates as they are available.

Jun 04, 2024 - 16:50 EDT

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If you are experiencing issues contact QSR Support: (855) 980-7328, ext. 6 or Support@QSRAutomations.com

ConnectSmart Platform Operational
90 days ago
100.0 % uptime
Today
Host IOS/Cloud ? Operational
Host History APIs Operational
Portal Dashboards Operational
Portal Datasets Operational
Insights Portal Operational
TeamAssist Portal Operational
Kitchen POS API Operational
Kitchen Speed of Service API Operational
Kitchen Events API Operational
Kitchen Speed of Service Data Sync Operational
Reservations and Waitlist APIs Operational
SMS ? Operational
Webhook – Kitchen Status Operational
Webhook – Order Ready Operational
Webhook – Visit Events Operational
WebAhead/Reservations/Arrival Widget Operational
Server Connectivity ? Operational
Email Notifications ? Operational
Company Portal Operational
90 days ago
100.0 % uptime
Today
Support Channels Operational
Support Phone System Operational
Support Email Operational
Toast Connect Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 16, 2024

No incidents reported today.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

Unresolved incident: Toast Order Delays.

Jun 6, 2024
Jun 5, 2024

No incidents reported.

Jun 4, 2024
Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.