Increased Error Rates

Incident Report for QSR Enterprise

Resolved

This incident has been resolved.

Posted Jan 07, 2025 - 12:25 EST

Update

We are continuing to monitor for any further issues.

Posted Jan 07, 2025 - 11:17 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 07, 2025 - 11:17 EST

Investigating

We are currently experiencing increased error rates with our Enterprise Services. Customer's may experience intermittent Enterprise connectivity. Due to the issues with the Sever Connectivity, SMS or API services may be intermittently unavailable or experience decreased performance.

Our engineers are working to identify the root cause and a resolution as quickly as possible.

Posted Jan 07, 2025 - 09:14 EST

This incident affected: ConnectSmart Platform (Server Connectivity).