Resolved -
AWS has confirmed that the internet connectivity issue has been fully restored, and we have confirmed that our services have returned to normal operating status. All elevated error rates and delays have subsided.
Thank you for your patience and understanding while we worked to resolve this issue.
If you are still experiencing any issues, please contact our support team at Support@qsrautomations.com.
Aug 21, 16:35 EDT
Investigating -
We are currently investigating elevated error rates and delays affecting our services, including but not limited to CloudPOS and ToastConnect. We have identified a potential connection to a reported AWS internet connectivity issue that may be impacting our services. You can monitor the AWS status page (https://status.aws.amazon.com/) for their latest updates.
Our team is actively monitoring the situation and working to identify the root cause and a resolution. We will provide another update in 30 minutes or as new information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience.
Aug 21, 15:56 EDT